Frequently Asked Questions
Order & Shipping related questions:
How do I place an order?
It's easy - just follow these simple steps:
1. Select the DVD package you want and submit your Order online. You will receive the order confirmation via email. If you would like to pay by check or money order or if you prefer not to submit your credit card information online, please use our Printable Order Form
2. Take your videotapes to any Post office, FedEx or UPS Store. They will have all the shipping materials you need right there, and will even pack the videotapes for you.
3. Send your videotapes to:
APM Studio
23269 State Road 7
Suite 115
Boca Raton, FL 33428
We guarantee that the turnaround time will not exceed 7 business days. As soon as your order is processed, we will send you the new DVDs and your original videotapes via FedEx, and you will receive an email notification with a FedEx tracking number.
I'd like to pay by check for my order. Do you accept check payments?
Yes, you can pay for your order by check or money order. Please use our Printable Order Form to place your order and enclose it when sending your videotapes to us.
What is the best way to send my videotapes to APM Studio?
When sending us your videotapes we recommend that you use carriers with tracking capabilities, such as FedEx or UPS. These carriers offer Pickup service as well. If you are going to use the United States Postal Service, please order Delivery Confirmation. Fortunately, those carriers are extremely reliable and we have never had a lost-in-the-mail order issue before.
How soon will I get my videotapes and DVD's returned to me?
We guarantee that the order processing time will not exceed 7 business days.
A rush service (48-hour order processing) is available for an additional fee of $10.00 for each submitted videotape.
We only use FedEx Ground service for return shipping. If you would like us to ship your order via FedEx Express or Overnight, please authorize us to charge the shipping cost difference or provide us with your FedEx account number
How much do you charge for shipping and handling?
Shipping and handling is $9.95 for the entire order within the Contiguous 48 States. All orders shipping outside of the Contiguous 48 States such as Hawaii, Alaska, Canada, and US Territories (Guam and Puerto Rico) will incur additional shipping charges. You will be contacted via email or by phone regarding your shipping charges and orders will be shipped out once the charges are approved.
What is your refund policy?
We offer an unconditional 30 day money-back guarantee. Please return the undamaged DVDs with the original DVD case, and we will immediately refund your full order amount (less shipping and handling).
What is your cancellation policy?
You can cancel your order prior to shipment. Just call us at 561-470-8181 or email your cancellation request to support@apmstudio.com.
I live in the area nearby. Can I drop off and pick-up my videotapes?
Yes, you can surely drop off and pick up your videotapes at our studio.
Please click
here to get the driving directions.
There are some other companies offering video to DVD transfer. How do I know you are right for me?
For all of our video to DVD conversions, we use state-of-the-art digital technology. You will not find a provider who can offer interactive on-screen TV menus like we do.
Don't fall for DVD's without menus offered by other providers - only with our APM Studio DVD will you be able to preview the content of your DVD and select a favorite scene in seconds. We even print the chapter images on the DVD cover.
We guarantee you will be pleased with our work or your money back!
Products related questions:
What types of products do you accept for the conversions?
We accept: VHS, VHS-C, 8mm, Hi8, Digital8, MicroMV, MiniDV, Betacam/Betacam SP, Betamax/Super Beta videotapes, both in PAL and in NTSC. S-VHS, and U-matic videotapes are currently accepted only in the NTSC standard. Additionally, we accept 8mm, Super8 film and 16mm reels, different video files (QuickTime, MPEG, AVI, Windows Media), DVDs of all types, laserdiscs, VideoCDs, audiocassettes and reels, as well as digital picture and photo slides.
I have reels of film - can you transfer them to DVD?
Yes, we can convert your 8mm, Super8 and 16mm reel-to-reel films into perfect, flicker-free DVD, VHS, or MiniDV tapes. Please use our Printable Order Form to place your order or place your order online.
Do you convert Beta tapes to DVD?
Yes, we can convert Betamax (type I,II,III), SuperBeta, Betacam and BetacamSP videotapes into DVDs or MiniDV tapes. A Premium DVD or MiniDV tape is just $49.95.
Do you convert U-matic tapes to DVD?
Yes, we are able to convert U-matic videotapes into DVDs or MiniDV tapes. A Premium DVD or Mini DVD tape is just $49.95.
Can you transfer videos to MiniDV tapes?
Yes, we can transfer videos into both PAL and NTSC MiniDV tapes. A NTSC (US) MiniDV tape is only $24.95, and a PAL MiniDV tape is just $29.95. Please use our Printable Order Form to place your order.
I'd like to edit the DVD video on my PC or MAC. Is this possible?
Our DVDs contain VOB files, which are MPEG-2 files compiled into DVD-Video format. You will be able to extract MPEG-2 files from your DVD using simple software, such as DVD-TO-MPEG for PC available at www.dvd-to-dvdr.com or DVD Extractor for Mac available at www.riphelp.com and edit your video files with any video editing software.
Alternatively, we are able to create various video files directly from your videotapes or DVDs and save the files to DVD-Rs. Please use our Printable Order Form to place your order or place your order online.
Do you convert audio cassettes to CD?
Yes. We can convert your audiocassettes into perfect Audio CDs that are playable on any CD player for only $9.95 per cassette. Please use our Printable Order Form to place your order or place your order online.
Do you handle photo slides?
Yes. We are able to transfer 35mm slides into a DVD Slideshow. The price of the transfer is only $0.49 per slide. The total number of slides is limited only by DVD disc space. There is no minimum order. Please use our Printable Order Form to place your order or place your order online.
What is the difference between the Basic, Standard and Premium DVD?
Both the Standard and Premium DVDs contain 48 chapters of equal duration and a very convenient on-screen menu for easy scene selection. With Premium DVDs, we even print the chapter thumbnails on the DVD case cover so that you can preview the content of your movie prior to inserting the disc into the DVD player. The Basic DVD is made without navigational menus, but with chapter marks placed at 6 minute intervals. All of our DVDs are made to the same high quality standard of video and sound.
I have many videotapes; however I don't know the length of video on each tape. I want everything put onto DVDs. What should I do?
We can determine the total amount of DVDs required to transfer the full content of your videotapes. Please use our Printable Order Form to place your order, and in the Special Instructions field authorize us to create as many DVDs as necessary. We will inform you immediately upon receipt of your videotapes and contact you if any questions arise.
There is more than 2 hours of video on my tape. Will you transfer only the first 2 hours to DVD?
To ensure the best quality it is recommended that only up to 2 hours of video be recorded per DVD. With tapes that are over 2 hours in length, we will create an additional DVD to capture the remaining video. Please use our Printable Order Form to place your order, and in Special Instructions field authorize us to create as many DVDs as necessary. We will inform you immediately upon receipt of your videotapes and contact you in case any questions arise.
Each of my videotapes contain less than one hour of video. Can you combine 2 or more videotapes into one DVD?
We can combine 2 short videotapes (max 2 hours of total video) into one Premium DVD at no extra charge. If you would like us to combine more than 2 tapes into one DVD disc, we will have to charge $10.00 for each additional videotape. Please use our Printable Order Form to place your order, and write your order details in the Special Instructions field.
Can you transfer only a part of my tape to DVD?
We can transfer or edit out any part of your tape if you clearly indicate in seconds the beginning and end of the part you want to be transferred or removed.
My videotape is broken. Can you fix it?
Yes. If your videotape tape arrives broken, we will perform a basic repair for just $5.00.
Can you convert a PAL DVD into a NTSC DVD?
Yes, we can convert any PAL videotape or DVD into a NTSC DVD or VHS tape, as well as any NTSC videotape into a PAL DVD or VHS.
Will somebody watch my videos while converting them to DVD?
No. Our customers' privacy is our number one priority. We never watch or keep copies of our customers' videos. The conversion process is entirely automated and our technician will review your video in case of technical problems only.
Can you transfer to DVD copyright protected movies I own?
Yes, we can transfer copyrighted content in case if it is accompanied by APM Studio Copyright Waiver that could be downloaded here.
How can I order additional copies of my new DVDs?
Additional DVD copies are just $9.95 each. The DVD copies are an exact match of the Basic, Standard, or Premium DVD you've just received (including title, DVD case and cover). To order additional copies please send your original DVDs to us and enclose a note indicating the number of copies you would like to receive. Please include your billing and shipping information as well.
NOT FOUND WHAT YOU WERE LOOKING FOR?
Please submit your question to info@apmstudio.com. Our customer service staff is standing by and will be able to answer any question you may have.
Printable Order Form
